Shipping Policy

Order processing time: 1-3 business days.

US Standard delivery time:3-5 business days.
China Standard delivery time: 1-14 business days.

If you have special delivery requests, please contact us as soon as you place the order so we can do our best to accommodate accordingly.

Shipping method: China Post, Amazon Logistics, UPS, USPS

Shipping Location: US Warehouse Or China Warehouse
Orders are shipped from our warehouse from Monday to Friday. Orders placed before 8am (PDT) will be sent out the same business day.

All products are free shipping

The Mongu does not offer the dispatch to islands. Mongu reserves the right to cancel orders which are not in the dispatch area of the Mongu. These include, but are not limited to, the above restrictions.

Order Status & Tracking
You can log into your account at any time to see your order history and the status of any orders that you have placed. As soon as your order ships, we’ll send you a confirmation email that will contain tracking & carrier information.

Shipping Address Changes
If you need to change your address after placing an order please get in touch with us ASAP to make sure we edit the info in our system before it ships. Keep in mind that once your shipment is on the way, it gets a lot more difficult to reroute it. That being said, we’ll do whatever we can to assist however you may be responsible for rerouting charges.

Missing Parts
This should not happen but we all have our days. In the unlikely event that you find your order is missing something, reach out to us as soon as you can so that we can get you what you need as soon as possible. We won’t keep you waiting.